FAQs for MycroBurst Clients

You will receive a custom website design. Once you've chosen your winning design it will be passed on to our sister company which will begin coding your website design into html, so it is ready to launch. For more information, visit our How It Works section.

You will receive 5 html coded pages. If you need more, you can purchase additional pages for $75/page.

After you choose your winning website design, MycroBurst will send you the final design files. We will also send these to our sister company. They will begin the coding process to make your website ready-to-launch.

If you have a website domain already, you can use that. Otherwise, our sister company will provide you with a website domain at an additional cost.

Yes. Our sister company will call you to discuss your website development process. At this time, you should tell them you want to add additional features. You can add any additional feature that they offer for an additional price.

Here’s how to get the most out of your MycroBurst design contest:

Visit our "How It Works" page!
This page will outline 5 key tips in text to help your project reach its highest potential!

If you choose to guarantee your project, it means you're promising that you will choose a winner. The benefit of guaranteeing a contest is that the designers know that you aren’t wasting their time, and they are more likely to enter your design contest. Guaranteed projects usually get about 50% more designs.

If you do not choose a winner within 7 days after the project has closed, MycroBurst.com will select the highest-ranked design based on your star ranking and pay the designer (or split the prize money evenly between the top 2 designers, depending upon the ratings). Keep in mind, Guaranteed projects are not eligible for a refund.

If you need an extra few days to decide, please contact customer support.

If you don't guarantee your project, you do not have to select a winner at the end if you are not satisfied with the designs.

If you are happy with your contest results, you should pick a winner and get the final design files.

If you are not satisfied, you are eligible to receive your full reward money back if you received less than 15 concepts. If your contest received more than 15 design concepts, you can receive a refund of your prize money, minus a $50 “Designer Fee”. Listing and processing fees are not refunded.

In order to make your project Guaranteed, simply log into your MycroBurst account, click on Upgrades and choose the “Guaranteed” option. This feature only costs $15.

The Veiled Project means that only the Project Holder can see the entire project. Each designer sees only their own drafts, and all other designs are hidden, ensuring that each design concept submitted is creative and original, and does not duplicate another designer's work.

Effective December 1st, 2011, all MycroBurst projects with be Veiled by default.

The Featured Listing option allows a project to stay in the first few pages of the “Browse Contests” tab on our website, ahead of the non-featured contests. This gives your project maximum visibility.

Simply log into your MycroBurst account, click on Upgrades and choose “Featured Listing.” This service is $39.

Featured projects are highlighted and listed above regular projects on MycroBurst.com. Featured contests also receive extra publicity and are emailed directly to community of thousands of designers.

Your project will be featured on our company blog and other graphic design blogs, and will be included in an email alert which is sent to our community of thousands of designers.

A private project cannot be viewed by the general public, only by users who are logged in to the MycroBurst website. Designers will be unable to add their winning entries to their portfolios. Also, private projects will not indexed by search engines.

Some project holders do not want their contest to be indexed in search engine listings. Choosing this option ensures that clients and competitors who use search engines do not discover the source of their designs. Don’t worry, making a project private does not affect designer participation or the number of drafts submitted in any way.

Simply log into your MycroBurst.com account, click on Upgrades and choose “Make Project Private.” This service costs $25 and will block the project from being indexed.

Yes! All you need to do is log into your MycroBurst.com account, click on Upgrades and choose “Make Project Private.” Please note that it may take some time for your contest to be removed from search engine listings if you choose to make it private after it is already launched.

Contest holders who need quicker results can choose to speed up their project by selecting the “Expedite” upgrade on MycroBurst.com. This will enable them to limit the duration of the project to 2, 3 or 4 days and encourage designers to start submitting their drafts immediately.

When you are creating your project and selecting a project length, you can choose an expedited contest here. For a small fee of $29 you can choose your project length to be between 3-6 days. When your project is listed, there will be a expedite button next to your project’s name informing designers. The image below shows how your project will be listed.

You choose how long you'd like your contest to run! 7-10 days is the norm and doesn't cost extra. Projects can have an expedited (3-6 days) or an extended length (11-14 days) for a small fee of $29.

Certainly! MycroBurst has made the process of extending a project very easy. Simply log into your account, click on Upgrades and choose “Contest Extended”. This feature is currently priced at only $29 and will extend your project for an additional 3 days.

You can change or update your creative brief within the first 24 hours after launching the project. To change your brief, please contact our support at 1-877-525-5646 or support@mycroburst.com with changes/updates to your brief. After 24 hours, your creative brief is locked and cannot be updated by support, and all changes need to be made in the Comment section at the bottom of your contest page. We do this to make sure designers do not miss any changes or updates you want to make to the design.

Statistically speaking, the average number of entries for a MycroBurst project is more than 30 designs. Most contests will get at least 30, and can even get as many as 100+. The more you communicate and provide feedback to the designers, the more drafts you will get.

Here are a few proven strategies that contest holders can use:

• Offer a Large Prize – Money is a key factor in designer participation. The more money you offer designers, the more design drafts you will get.


• Guarantee Your Project – Designers like to know that there will be a contest winner who will be rewarded for their hard work. Results have shown a 50% increase in designs when a project is guaranteed.


• Write A Very Detailed Creative Brief – The creative brief should be precise and informative enough for designers to clearly understand your design requirements. The better they understand, the more likely they are to participate.


• Provide Feedback – Give constructive feedback to designers on their designs. Always rate the designs using the star ratings and eliminate the designs you really don’t like.


• Communicate With the Designers –Designers live all over the world, so if you provide feedback in the evening, you may find new entries when you wake up in the morning.


• Invite Designers To Participate – Invite other designers to your project. You can do this either by browsing active contests or by clicking on the Designer tab on MycroBurst.com.

A donation is a monetary award that you can give to designers to show them how much you appreciate them! You can choose from 3 standard amounts to thank them for their time and hard work. For detailed instruction please see our video, here.

You can cancel a project without awarding any prize and exercise your right to a refund. However, doing so will make it difficult for you to attract designers to your future projects later on. Instead of canceling, sometimes it is better to award the prize, end your project, and accept your design files.

MycroBurst maintains that all projects will receive a minimum of 15 design entries. If you do not receive 15 entries, you are entitled to claim a refund of your prize money. Please note that "listing , processing and upgrade fee will not be refunded".

The minimum prize amount depends on the type of contest being hosted.
Contests start at:

• Complete Web Design Solution - $700
• Web Template - $350
• Blog Template - $350

In addition, there is a 20% fee. This includes all listing and processing fees.
Note: The more you offer as a prize, the more high-quality, creative designs you will get.

Absolutely! MycroBurst offers the following optional upgrades to improve contest results.

• Featured Listing ($39) – Highlight your contest by listing it first, ahead of non-featured contests


• Guaranteed Project ($15) – Guarantees there will be a winner will be selected after a contest ends. Designers are much more likely to submit designs to Guaranteed contests.


• Expedite Project ($29) – Enables and encourages designers to start submitting drafts immediately


• Private Project ($25) – Project is not indexed by search engines and requires designers to login to see contest details


• Top Blog Advertising and Email Blast ($69) – Your project will be featured on top graphic design blog with our email alert to thousands of designers. Get great results!

MycroBurst’s “Small Biz Packages” offer companies the chance to save money when running multiple design projects for their business. By using a package, you will only pay for the upgrade features once instead of paying repeatedly for each project. This can save you $148 or more, depending on how many contests and upgrades you choose.

Please note: When you select a package, all of the contests will not be run simultaneously. Your logo project will always run first, and after your contest ends and you have selected a winner, you can manually go into your account and begin the next contest whenever you are ready. This allows you the opportunity to upload your finished logo and use it for the other projects.

Complete Web Design Solution A complete web design solution includes the unique, original design of a one page website or template. You will receive a .psd file. This page design can be used throughout your website. You will need the services of a professional web designer to take the web page design, add your content, and build your website.

In addition, our sister company will create 5 HTML pages from the same unique design. You can always purchase additional features. Our sister company will call you to discuss your website development process. At this time, you should tell them you want to add additional features. You can add any additional feature that they offer for an additional price.

Web Template A web template design contest includes the unique, original design of a one page website or template. You will receive a .psd file. This page design can be used throughout your website. You will need the services of a professional web designer to take the web page design, add your content, and build your website.

Your total cost = Total Prize Money + 20% (which includes all fees) + Upgrades. Have a Coupon code discount? Subtract that from your total cost as well!

Contest holders can pay for their contest via Paypal or credit card. Visa, MasterCard, Discover and American Express are accepted.

MycroBurst.com offers a money back guarantee on all non-guaranteed design contests.

1. If your project is not guaranteed and you receive less than 15 concepts, and you are not satisfied, you may request a refund of your prize money.


2. If your project is not guaranteed and you received more than 15 concepts, you may request a refund of your prize money less 50 dollars to be retained as a "Designer's Fee".

Project listing fees, prize handling fees, and upgrade fees are not refunded. All refunds must be requested within 15 days of the end of the contest. Please see our terms and conditions for more information regarding refunds.

• If you are dissatisfied with the designs submitted for your contest, you can start by providing more polite but specific feedback to the designers about what you are looking for, and what you need from a design.


• You can also invite specific designers with attractive portfolios to submit a design to your contest.


• Next, you can always call or email our support team to ask for help throughout the contest. They can answer any questions and provide you with tips for a successful project. Call us at 877-525-5646.


• If your contest ends and you’d like to see more design concepts, you can extend your contest for 3 more days for only $29.

In the rare event that you are still not satisfied, please contact us within 15 days to request a refund. If your project was not guaranteed, your prize money will refunded to you, minus $50 which will be awarded to the design with the highest star rating (if you received more than 30 design concepts). If your project is guaranteed, prize money is not refundable.

If you choose not to pick a winner within 7 days, a winner will be selected for your contest based on star ratings, and the designer will be awarded the prize money.

Project holders who choose not to pick a winner and ask for a refund are not lawfully allowed to use any of the design drafts submitted for their project. Once the refund process begins MycroBurst will terminate that project and all design drafts will remain the sole property of the designer.

If you receive more than 15 entries:

• Guaranteed projects are not subject to a refund.

The refund policy does not apply in the following cases:

• The project is a guaranteed project


• The contest holder has picked a winner and the final source files have been sent to them.

MycroBurst.com allows contests holders to receive an unlimited number of design drafts throughout the duration of the project. On occasion, contests have received more than 1000 drafts. Professional designers like to participate in contests with higher prizes.

Sometimes a contest holder likes more than one design due to the amazing quality of work exhibited by MycroBurst designers. If this is the case, contract our Support Staff and let them know which two designs you would like to award/purchase. Let us know which design is the primary winner, and how much you would like to offer the secondary winner. We will contact the secondary winner to see if they will accept the prize and send you their design.

A 20% processing fee with be applicable for the additional design.

MycroBurst is currently working on an automated system that will allow contest holders to select multiple winners on their own. The system is currently in testing phase and will be implemented in the near future.

Yes, you can! Just log into your MycroBurst.com account, click on Upgrades and choose “Increase Prize Money.” Increasing the prize money will significantly boost designer participation and the quality of design drafts.

Once you have reviewed the designs, and are ready to select a winner, go to your project page and click on the design you want. Next, click on “Finalize Project and Award Winner”. This is a multi-step process to ensure you do not mistakenly finalize the wrong design.

Contest holders have 7 days, starting from the day the project ends to select a winner. If you need more time, please contact MycroBurst support. If your project is guaranteed, and you have neither selected a winner after 7 days nor contacted us, MycroBurst reserves the right to select a winner (or winners) on your behalf and award the prize money accordingly, if we do not receive any feedback from you.

Yes! Contest holders can request revisions from the winning designer after the project has ended. While we can’t force a designer to make a revision, we have never had a designer decline the opportunity to make a revision if they know that they have the winning design. MycroBurst allows up to 2 revisions to the winning design once the contest has ended.

Contact our Support Staff and let them know which design you wish to revise. Make sure to provide specific revision requests such as color scheme, text change, layout details, etc. At this stage, revisions should be only minor tweaks, not major redesigns.

Once you finalize a design, the winning designer will be notified. We will receive all of the source files (editable, final artwork files) from the designer and then email them to you.

The types of files you will receive from the winning designer are listed below. If you have any additional requirements, please notify our Support Staff immediately after you select the winner. We cannot guarantee that the designer will provide additional logo files once you have received the final files from them.

Final Files Formats for a web project:
1. .PSD File
2. Images
3. Any other file used

You will receive your artwork as two main types of files, Vector and Raster. Vector files, (.ai .eps and .pdf) have different uses but can easily be resized without sacrificing resolution or print quality. Raster files (.jpg .psd .gif .tif and .png) are used for websites and other specific printing uses.

Contest holders can contact the designer by sending them private messages throughout website. To do this, navigate to the designer’s profile by clicking on their user name above the design draft. Once you are on their profile page, click “Contact” in the menu on the left.

Of course! However, we ask that you do not solicit multiple designers using our system.

We don’t want to discourage you from working directly with designers, but we recommend that you host additional projects on MycroBurst.com for a number of reasons. Working with one designer means you will be limited to design drafts from only one designer. Most important, you will not be protected by MycroBurst.com if there is a trademark infringement or a payment issue, nor will you have access to our support team.

Absolutely! The contest holder will receive the ability to trademark the winning design, once they have paid in full. Under the MycroBurst Terms and Conditions, a designer will relinquish the rights to the design if they are chosen as the winner. It is your responsibility, however, to trademark your design on your own. MycroBurst.com does not guarantee that your design will receive a trademark.

To report a design, click “Report” on the designer’s page for the project in question. If you’re reporting a trademark issue, make sure you include (1) The URL of the copyrighted image in its original context and (2) The number of the design that is in violation of copyright. At MycroBurst, we take copyright and trademark issues very seriously. Please contact us at report@mycroburst.com and we will take appropriate action immediately.